H2Observe™ stands behind its products. If
within 90 days of purchasing your Observer, you are not satisfied
for any reason, you may take advantage of our satisfaction
guarantee. If your H2Observer™ fails to work, contact us about
our 1-year limited warranty. We may be able to determine
the problem with your product or replace it if necessary.
No Risk! 90-day, Money-back Guarantee
If you are not satisfied with your H2Observe™ experience
for any reason, we will refund your money. Please click
on the link below to download and print the return authorization
form.
H2observe™ will replace your product within 1 year of the
original retail purchase, if either is found to be defective
in materials or workmanship. This warranty is valid for
the original retail purchaser from the date of initial
retail purchase. Save your receipt as proof of date of
purchase. Returned products must be shipped prepaid and
packaged appropriately, and it is recommended that they
be insured or sent by a method that provides tracking of
the package. H2Observe™ is not responsible for any product
that is lost or damaged during transit.
If you would like to obtain warranty service, please call
our Customer Care Center at 1-425-996-0681. Service representatives
are available Mon-Fri from 0:00am to 0:00pm PT. Saturday
and Sunday 0:00am to 0:00pm PT. Please have your H2Observer™ with you when you call.
Not covered under warranty (all H2Observe™ models)
Damage caused by misuse, abuse, neglect or alterations.
Normal wear and tear, including chips, scratches, abrasions,
discoloration or fading.
